TRUST & TRANSPARENCY
Privacy Policy
Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it safe when you visit our website or contact Freedom Cleaning.
Last updated: 8 August 2026
Privacy Policy
At Freedom Cleaning, we take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with and the rights you have in relation to your information.
1. About Freedom Cleaning
Freedom Cleaning is a trading name used by Jacalyn Eggett, a sole trader providing domestic cleaning and related cleaning services in Scunthorpe and the surrounding area.
For the purposes of UK data protection law, Jacalyn Eggett trading as Freedom Cleaning is the data controller responsible for your personal information.
Business address: 89 Moorwell Road, Scunthorpe, North Lincolnshire DN17 2SX
Email: info@freedom-cleaning.co.uk
Telephone: 01724 642042
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
2. Information We May Collect
The personal information we collect will depend on how you interact with us and the services you use.
This may include:
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your name;
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home or service address;
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billing address, where different;
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telephone number;
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email address;
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details about the cleaning service you require;
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booking dates, frequency and service history;
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correspondence and communications with us;
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quotations and estimates;
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invoices and payment records;
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information about previous or ongoing services;
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property access arrangements;
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key-safe or access information where this has been provided to us;
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information about pets, alarms or other matters relevant to safely accessing and cleaning your property;
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feedback, reviews and complaints; and
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technical information collected when you use our website, such as device, browser and cookie information.
We only ask for information that is reasonably necessary for providing or managing our services.
4. Information About Your Property
Because we provide services within customers' homes, we may need to hold information about your property.
This may include your address, access instructions, parking information, alarm instructions, information about pets and other information necessary for our cleaning team to enter and work safely within your property.
Where you provide us with a key-safe code, access code or other security-related information, we treat this information with particular care and only make it available to people who reasonably need it in order to provide your service.
Access information will not be kept for longer than reasonably necessary and should be updated or removed when it is no longer required.
5. How We Collect Your Information
We may collect personal information directly from you when you:
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contact us by telephone, email or message;
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complete a form on our website;
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request a quotation;
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book a cleaning service;
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create or manage a booking through our booking system;
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communicate with us about your service;
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make a payment;
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leave feedback or a review;
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contact us through social media; or
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otherwise interact with Freedom Cleaning.
We may occasionally receive information about you from another person, for example where a family member, landlord, letting agent or other authorised person arranges a cleaning service on your behalf.
We may also receive information through service providers that help us operate our website, booking, payment and accounting systems.
6. How We Collect Your Information
We may use your personal information to:
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respond to enquiries;
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provide quotations and estimates;
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arrange and manage cleaning appointments;
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provide the cleaning services you have requested;
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allocate work to members of our cleaning team;
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communicate with you about appointments or changes to your service;
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provide appropriate access to your property;
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issue invoices and process or record payments;
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maintain customer and service records;
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respond to questions, complaints or service issues;
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manage health, safety and security relating to our services;
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improve the way we provide our services;
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maintain and protect our website and business systems;
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comply with accounting, tax and other legal requirements;
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establish, exercise or defend legal claims; and
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send you marketing communications where permitted by law.
We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless we have a lawful reason to do so.
7. Our Lawful Bases for Using Your Information
Data protection law requires us to have a lawful basis for using your personal information.
Depending on the circumstances, we may rely on the following:
Contract
We use information where it is necessary to take steps at your request before providing a service or to provide and manage a cleaning service you have arranged with us.
For example, we need your name, address and contact information in order to arrange and provide your cleaning service.
Legal Obligation
We may use or retain information where we are required to do so by law, including for tax, accounting and regulatory purposes.
Legitimate Interests
We may use personal information where it is necessary for the legitimate operation of Freedom Cleaning and where those interests are not overridden by your rights and interests.
This may include:
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managing our business and customer relationships;
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maintaining appropriate records;
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responding to service issues;
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preventing fraud or misuse of our services;
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protecting our staff, customers and business;
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establishing or defending legal claims; and
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improving our services and business processes.
Consent
In some circumstances we may ask for your consent to use your information for a particular purpose.
Where we rely on consent, you may withdraw that consent at any time.
8. Health, Accessibility and Other Sensitive Information
You do not normally need to provide us with health information.
However, you may occasionally choose to tell us about an allergy, disability, medical condition, sensitivity or accessibility requirement where it is relevant to the safe or appropriate provision of your cleaning service.
Information concerning health receives additional protection under data protection law.
Where it is necessary for us to record this type of information, we will only use it for the relevant purpose and will identify an appropriate lawful basis and additional condition for processing it. Where required, we will ask for your explicit consent.
Please do not provide sensitive personal information unless it is relevant to the service we provide.
9. Health, Accessibility and Other Sensitive Information
We may contact you by telephone, email, text message or another agreed method in connection with your cleaning service.
This may include:
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appointment confirmations;
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appointment reminders;
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changes to your cleaning schedule;
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access queries;
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service updates;
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quotations;
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invoices;
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payment information; and
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responses to enquiries or complaints.
These are service communications and are not treated as marketing simply because they are sent electronically.
10. Marketing
From time to time, we may wish to tell you about Freedom Cleaning services, offers or other information we think may be relevant to you.
We will only send electronic marketing where we have an appropriate lawful basis and where this is permitted under applicable marketing and privacy laws.
Where consent is required, we will ask for it.
Where the law allows us to contact existing customers without obtaining separate consent, we will provide a clear and simple way to opt out.
You can ask us to stop sending you marketing communications at any time.
You can do this by using any unsubscribe option provided or by contacting Freedom Cleaning directly.
Stopping marketing communications will not prevent us from contacting you about an existing booking, invoice or cleaning service.
11. Who We Share Your Information With
We do not sell your personal information.
We may share personal information where reasonably necessary with trusted organisations that help us provide and manage our services.
These may include:
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website hosting and website service providers;
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customer management, scheduling and booking providers, such as Jobber;
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accounting and invoicing providers, such as QuickBooks;
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payment service providers;
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email, telephone and communications providers;
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IT and cloud-storage providers;
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trusted contractors or service partners where they are involved in providing a service you have requested;
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professional advisers such as accountants, insurers or legal advisers; and
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regulatory authorities, government bodies, courts or law enforcement agencies where we are legally required or entitled to do so.
We may also provide relevant customer and property information to members of the Freedom Cleaning team who require it in order to carry out your cleaning service.
We only provide information that is reasonably necessary for the relevant purpose.
Where we share information with a contractor or service partner for this purpose, we will only provide the information reasonably necessary to arrange or provide the relevant service.
Where another organisation processes personal information on our behalf, we expect appropriate data protection and security arrangements to be in place.
12. Our Cleaning Team and Your Information
Members of our cleaning team may need access to limited customer information in order to provide your service.
Depending on the circumstances, this may include:
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your name;
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service address;
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cleaning instructions;
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access arrangements;
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relevant information about pets;
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relevant health and safety information; and
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other information necessary to complete the agreed service.
We aim to limit the information available to our team to what is reasonably necessary for them to perform their role.
Customer information must not be used by our team for unrelated personal purposes.
13. Keys, Access Codes and Security Information
Where you provide Freedom Cleaning with keys, key-safe details, alarm information or other property access information, we recognise the importance of keeping this information secure.
Access information will only be used for providing or managing your cleaning service and will only be made available to people who reasonably require it.
We aim to avoid identifying physical keys with information that would unnecessarily reveal the property they belong to.
When access information is no longer required, we will remove or securely dispose of it as appropriate.
If your cleaning service ends, please contact us if you would like to confirm the arrangements for returning any physical keys held by Freedom Cleaning.
14. How Long We Keep Your Information
We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including to comply with legal, accounting and regulatory requirements.
The exact retention period will depend on the type of information.
As a general guide:
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enquiries that do not become customers may normally be retained for up to 12 months;
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customer, booking and service records may normally be retained for up to six years after the customer relationship ends where necessary for business, accounting or legal purposes;
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invoices, payments and financial records will normally be retained for at least the period required by applicable tax and accounting law;
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property access information will only be retained while it remains necessary for providing or managing the service;
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marketing information will be retained until you opt out or it is no longer reasonably required; and
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complaint or incident information may be retained for an appropriate period depending on the nature of the matter and any potential legal or insurance requirements.
We may retain limited information where necessary to record that you have opted out of marketing so that we can respect your preference in the future.
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it as appropriate.
15. Keeping Your Information Secure
We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Measures may include appropriate access controls, password protection, secure systems and limiting access to personal information to people who reasonably need it.
Although no method of electronic storage or transmission can be guaranteed to be completely secure, we take the protection of customer information seriously.
16. International Transfers
Some of the technology and service providers we use may store or process information outside the United Kingdom.
Where personal information is transferred outside the UK, we take appropriate steps to ensure that the transfer complies with UK data protection law.
This may include relying on a country recognised by the UK as providing an adequate level of data protection or using appropriate contractual and other safeguards.
You may contact us if you would like further information about an international transfer affecting your personal information or the safeguards used in connection with that transfer.
17. Our Website and Cookies
Our website may use cookies and similar technologies to make the website function correctly, remember preferences, understand how the website is being used and improve the visitor experience.
Some cookies are necessary for the operation of the website. Other cookies or similar technologies may require your consent before they are used.
Where consent is required, you can choose whether to accept those technologies through the cookie controls provided on our website.
For more information about the cookies and similar technologies used on our website, please see our Cookie Policy.
18. Links to Other Websites
Our website may contain links to websites, booking services, social media platforms or other online services operated by third parties.
Those organisations are responsible for their own privacy practices when you interact directly with their services.
We recommend reviewing the privacy information provided by those organisations if you follow a link away from our website.
20. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we use your information, you may have rights including:
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the right to be informed about how your personal information is used;
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the right of access to personal information we hold about you;
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the right to rectification of information that is inaccurate or incomplete;
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the right to erasure of your personal information in certain circumstances;
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the right to restrict processing in certain circumstances;
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the right to object to certain uses of your personal information;
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the right to data portability in certain circumstances; and
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the right to withdraw consent at any time where we rely on consent.
These rights do not apply in every circumstance and there may be situations where we are legally permitted or required to continue holding or using certain information.
You have an absolute right to object to the use of your personal information for direct marketing.
You will not normally be required to pay a fee to exercise your data protection rights.
To exercise any of your rights, please contact Freedom Cleaning using the contact details at the beginning of this Privacy Policy. We will respond to requests relating to your data protection rights without undue delay and within the timescales required by data protection law.
21. Data Protection Complaints
If you have a concern about the way Freedom Cleaning has collected, used or handled your personal information, please contact us using the details at the beginning of this Privacy Policy.
We will acknowledge a data protection complaint within 30 days and we will take appropriate steps to investigate your complaint, keep you informed of its progress where appropriate and tell you the outcome without undue delay.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.
We would appreciate the opportunity to address your concerns directly first, but contacting us does not affect your right to approach the ICO.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems, business practices or legal requirements.
Where a change significantly affects how we use your personal information, we will take reasonable steps to bring the change to your attention where appropriate.
The latest version of this Privacy Policy will be available on our website and the date at the top of the policy will show when it was last updated.
23. Contact Us
For questions about this Privacy Policy, your personal information or your data protection rights, please contact:
Freedom Cleaning
89 Moorwell Road
Scunthorpe
North Lincolnshire
DN17 2SX
Email: info@freedom-cleaning.co.uk
Telephone: 01724 642042
Some personal information is necessary for us to arrange and provide a cleaning service. For example, we will normally need your name, service address and appropriate contact information.
If you do not provide information that is reasonably necessary for us to arrange, manage or safely provide a service, we may be unable to provide a quotation, accept a booking or carry out the cleaning service.
3. Information We Need to Provide Our Services
Freedom Cleaning does not use your personal information to make solely automated decisions that produce legal or similarly significant effects on you.