
help centre
Your Cleaning Service
Helping you get the very best from every clean.
Find out what's included in your cleaning service, what products and equipment we use, how we maintain our high standards and how we tailor every clean to suit your home and priorities.
Professional Domestic Cleaning

help centre
Your Cleaning Service
Helping you get the very best from every clean.
Find out what's included in your cleaning service, what products and equipment we use, how we maintain our high standards and how we tailor every clean to suit your home and priorities.
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Frequently Asked Questions
We've answered some of the most common questions about Your Cleaning Service below. If you can't find the answer you're looking for, we're always happy to help.
Is this a home care service?
No. Freedom Cleaning provides domestic cleaning and practical household cleaning support. We do not provide personal care, medication support or other regulated care services as part of the cleaning visit.
What is included in an end of tenancy clean?
We’ll agree the scope of the clean beforehand and work systematically through the property, with particular attention to kitchens, bathrooms, floors, surfaces and other agreed areas.
What items can you iron?
Our ironing service is designed for suitable everyday clothing and household laundry, including items such as shirts, trousers, dresses and bedding that can be safely ironed.
What types of carpets and upholstery can you clean?
Different fibres and fabrics require different cleaning methods, so we’ll consider the material and condition before deciding whether and how an item should be cleaned.
What is included in a deep clean?
Every deep clean is tailored to the home and the work required. We’ll discuss your priorities beforehand and agree the areas and tasks you’d like us to concentrate on.
What is the difference between move-in cleaning and end of tenancy cleaning?
Move-in or move-out cleaning is designed for anyone moving home, whether the property is rented or owned. End of tenancy cleaning is specifically focused on cleaning a rented property at the end of a tenancy.
What is included in an after builders clean?
The service is tailored around the areas affected by the work and can include detailed cleaning of floors, surfaces, ledges, woodwork and other agreed areas where building dust and residue have settled.
How is a deep clean different from regular cleaning?
A deep clean allows more time and attention for areas where dirt, dust and grime have built up and for tasks that may not normally form part of a regular cleaning visit.
Do you provide end of tenancy cleaning for landlords and letting agents as well as tenants?
Yes. Our end of tenancy cleaning service can be arranged by tenants, landlords or letting agents and tailored around the property and its requirements.
Can you remove all stains?
We can treat and improve many spots and stains, but some staining may be permanent. The result can depend on the type of stain, the material and how long the mark has been present, so complete removal cannot be guaranteed.
Can you remove fine building dust?
Yes. Fine dust removal is one of the main focuses of an after builders clean. Because building dust can travel beyond the immediate work area, we’ll discuss which rooms and surfaces have been affected.
Can you guarantee that I’ll get my deposit back?
No cleaning company can guarantee the return of a tenancy deposit because the final decision rests with the landlord, letting agent or deposit scheme. We will, however, carry out the agreed cleaning thoroughly and professionally.
How long will my carpet or upholstery take to dry?
Drying time can vary depending on the material, cleaning method, room conditions and ventilation. We’ll give you suitable guidance after the clean based on the items that have been treated.
Do you remove building waste and rubble?
Our service is primarily a cleaning service rather than a building-waste removal service. Any significant rubble, construction materials or trade waste should normally be removed before the clean takes place.
Do you clean sofas and chairs as well as carpets?
Yes. Our Carpet & Upholstery Cleaning service can include suitable sofas, chairs and other agreed upholstered items as well as carpets.
Do you clean inside cupboards and drawers during a deep clean?
This can be included where agreed as part of your deep clean. We’ll confirm which areas you’d like us to focus on before the service takes place.
What happens if an item cannot safely be ironed?
We’ll follow the care requirements of the item and won’t knowingly iron anything where doing so could cause damage. If there is any uncertainty, we’ll leave the item aside rather than risk damaging it.
Do you provide the cleaning products and equipment?
Yes. For deep cleaning services, we provide the cleaning products and equipment required for the job.
For regular cleaning, many customers prefer us to use their own products and equipment because they have particular brands, scents or products they like in their home. However, we can provide cleaning products and equipment for regular visits on request for a small additional fee.
Do you assess the carpet or fabric before cleaning?
Yes. Different materials can respond differently to cleaning, so we’ll consider suitability and condition before treatment begins.
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We don't currently have any frequently asked questions for Your Cleaning Service. If there's anything you'd like to know, please get in touch and a member of our friendly team will be happy to help.
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